Performance is the result of people's motivation and ability to achieve significant results. We teach our proven performance coaching methods while working closely with leaders to achieve immediate and sustainable results for their organizations. Customer loyalty is the most important ingredient to any company's long-term success. This is especially true in any sales environments since today there are so many businesses offering similar products and services. A highly skilled Sales Associate can do wonders toward customer retention and loyalty! Increased customer loyalty translates directly to improved sales and a better bottom line! INDUSTRY FACTORS • Consumer statistics show that for every customer who is unsatisfied and complains, there are another 25 unhappy customers who say nothing at all; they just don't come back. • An unhappy customer will tell 9-10 other people of their bad experience and those people in turn will relay the experience to an additional group of up to 20 people. • The costs are 5 times greater to gain a new customer than to keep an existing customer. Of customers who do complain, up to 70% will do business with the organization again if their complaints are resolved. This percentage jumps rapidly to 95% when customers feel their complaints were resolved quickly. So how can you get customers to remain loyal and want to do business with you? Since many customers decide to do business with a particular organization based on their experience with that company, let OpXGroup provide you with objective feedback of their experience! A typical report may include details of your Sales Associate's: • Greeting and opening remarks • Appearance and attitude • Suggestive selling skills • Product knowledge • Ability to overcome objections • Sales skills • Closing skills