OpXGroup welcomes the opportunity to demonstrate to you what a well-designed mystery shopping program will do to improve your sales performance and increase your bottom line!

We will work with people throughout your organization in ways that build trust, increase effectiveness and achieve results. We are dedicated to evaluating your staff's performance and your company's customer service tactics.

OpXGroup's professional shoppers engage your front line employees in everyday customer service situations to provide you with a true, unbiased measurement of customer service and experience. Through the eyes of our project oriented management team, you can understand what your team does well and build on those identified strengths or uncover hidden deficits where your training dollars would be more beneficial.

OpXGroup's detailed shopper reports are an invaluable tool for measuring customer satisfaction and experience, as well as salesmanship, professionalism, compliance, closing skills, follow up, and much, much more. Our comprehensive reports will provide you with objective feedback in support of your training, performance reviews and incentive programs. And, most important: this detailed feedback can help you resolve problems, before you lose customers or market share. Additionally, the reports will help you recognize and reward your superstars before you lose them to mediocrity or to the competition.